guidetopis return policy

Refund and Returns Policy

Effective Date: January 10, 2025

Introduction

Thank you for shopping at Guidetopis. We strive to provide a seamless shopping experience, but we understand that sometimes products may not meet your expectations. Our Refund and Returns Policy outlines the steps you need to follow to return items or request a refund.

Returns Eligibility

We accept returns on most items purchased on our website under the following conditions:

  • Returns must be made within 30 days of receiving the product.
  • The product must be unused, in its original packaging, and in resalable condition. We cannot accept returns for products that have been used or damaged.
  • Non-returnable items: Gift cards, sale items, and certain personal items such as opened hygiene products or perishable goods are not eligible for return.

How to Initiate a Return

  1. Contact Us: Reach out to our customer service team via email or phone with your order details and reason for the return.

    • Email: guidetopis@info.com
    • Hotline: (281)-252-3910
    • Address: 8773 Yates Dr, Westminster, CO 80031, United States

  2. Return Authorization: Once your return is approved, we will send you a return authorization number and the return address.

  3. Pack the Item: Ensure the product is securely packaged in its original box, including all parts and accessories.

  4. Ship the Item: Ship the product back to us using a trackable shipping service. Please keep a copy of the shipping receipt for your records.

Refund Process

After receiving the returned item, we will inspect it and process your refund within 7-10 business days. Refunds will be issued to the original payment method. Please note that shipping fees are non-refundable, and you will be responsible for the cost of return shipping unless the product is defective or incorrect.

Exchanges

If you need to exchange an item for a different size or product, please follow the return process and place a new order for the replacement item. We will issue a refund for the original item once it is returned and inspected.

Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately with photos of the damage. We will either send you a replacement or process a full refund, including return shipping costs.

Late or Missing Refunds

If you have not received your refund after the processing time, please first check your bank account or credit card company, as refunds may take some time to appear in your account. If you still have not received your refund, please contact us for assistance.

Cancellations

You can cancel an order before it has been processed or shipped. Once an order is shipped, it cannot be canceled, and you will need to follow the return process.

Why Choose Our Refund Policy?

  • Clear Guidelines: Our refund policy provides clear and straightforward steps to ensure a smooth return process.
  • Customer Satisfaction: We prioritize our customers and aim to resolve any issues promptly and fairly.
  • Easy Process: Our return process is designed to be as simple and hassle-free as possible.
  • Full Transparency: We ensure that our customers are well-informed about what they can expect from our refund and returns policy.

Contact Us

If you have any questions or concerns about our Refund and Returns Policy, please don’t hesitate to contact us: