Shipping Policy

Welcome to GuideTopis! This shipping policy provides detailed information about how we handle shipping, shipping fees, and related processes when you purchase products from our website. We are committed to providing our customers with an easy and convenient shopping experience.

1. Shipping Methods

We offer a variety of shipping methods to serve your needs:

1. Standard Shipping: Delivery to most domestic areas with a delivery time of 3-7 working days.
2. Fast Shipping: Fast delivery service with delivery time of 1-3 working days. This service has a higher fee and will be charged during the checkout process.
3. International shipping: We offer international shipping to many countries. International delivery times can range from 7-21 days depending on the location.
4. Pay on Delivery (COD): Applicable to some regions in the country, allowing customers to pay when they receive the product.
5. Shipping Charges
6. Domestic shipping charges: Shipping charges will be calculated based on the weight and size of the order, as well as your shipping address. This fee will be clearly displayed during the checkout process before you complete your order.
7. International Shipping Fees: International shipping fees will be charged according to the destination country and product weight. We will provide a specific price list during the checkout process.
8. Free Shipping: GuideTopis can offer free shipping on orders that reach a minimum. Details about free shipping programs will be announced on the website.
9. Delivery time
10. Domestic orders: For domestic orders, the delivery time depends on the shipping method that you choose:
    1. Standard shipping: 3-7 business days.
    2. Express shipping: 1-3 working days.
11. International Orders: International delivery times can range from 7-21 days depending on the country and shipping method you choose.

We will try to ship your order as soon as possible, however, the delivery time may be affected by objective factors such as weather, holidays, or customs issues.

4. Order Confirmation and Tracking
5. After you place your order successfully and make payment, you will receive an order confirmation email.
6. We will provide an order tracking number via email or text message so that you can track the status of your order throughout the shipping process.
7. Delivery Errors and Breakdowns
8. Incorrect shipping address: Please make sure that your shipping address information is correct. If there is a change or error in the delivery address, please notify us as soon as possible. Otherwise, we cannot be held responsible for the problems that arise.
9. Delivery Error: If you receive a product that is damaged or not as described, please contact us immediately. We will assist you in resolving the issue and may require you to return the product for exchange or refund.
10. Unsuccessful delivery: In the event that we are unable to make a successful delivery (e.g., no recipient, incorrect address), we will contact you to reconfirm the information and rearrange the delivery.
11. Return Policy
12. If your product is defective or not as described, you can request an exchange or refund within 7 days of receipt. Please refer to our Return Policy for more details on the process.
13. Important Notes
14. Import taxes and fees: For international orders, import taxes and fees (if applicable) may be required in the destination country. These costs are not included in our product prices and shipping charges.
15. Customized and special products: For special or customized products, the delivery time may be longer than for regular products.
16. Contact Us

If you have any questions about shipping policies or need assistance with your order, please contact us via:

1. Email: contact@guidetopis.com
2. Phone Number: [Company Phone Number]
3. Address: [Company Address]