Sales Policy

Welcome to GuideTopis! This sales policy is intended to provide clear information about the product procurement, transaction and warranty processes on our website. We are committed to providing customers with high-quality products, professional services, and an excellent shopping experience.

  1. Products and Pricing
  2. Product Description: All products on the GuideTopis website are described in detail with full information about features, pricing, and images. However, we may change or adjust product information without prior notice.
  3. Price: The price of the products displayed on the website is the current selling price. This price is subject to change from time to time and does not include taxes (if any) or shipping charges. Any price changes will be updated in a timely manner on the website.
  4. Place an order
  5. Online Ordering: You can easily place your order online through the shopping cart on the website. After completing your order, you will receive a confirmation notification via email and text.
  6. Order Cancellation: If you want to cancel the order before the product is delivered, please contact us immediately. Once an order has been dispatched, we cannot cancel it.
  7. Product Unavailable: In the event that the product you ordered is not available, we will notify you and you can choose a replacement product or request a refund.
  8. Payment Methods
  9. Payment methods: We accept payment via the following methods:
    1. Credit/Debit Cards (Visa, MasterCard, American Express)
    2. Ví điện tử (PayPal, Apple Pay, Google Pay)
    3. Bank Transfer
    4. Pay on delivery (COD) (available in certain regions)
  10. Payment confirmation: Any payment will be confirmed via email. If there are any problems during the checkout process, we will contact you to resolve them.
  11. Delivery and Shipping
  12. Shipping Fees: Shipping fees will be calculated based on the shipping address and shipping method you choose. The cost will be clearly displayed during the checkout process.
  13. Delivery Time: The delivery time will be notified once the order is confirmed. We offer express delivery within the city and international delivery with different times depending on the location.
  14. Delivery failed: If delivery is not possible due to reasons such as no recipient, incorrect delivery address, we will contact you to rearrange it.
  15. Returns and Refunds
  16. Return Policy: If you receive a product that is defective or not as described, you can request a replacement within 7 days of receiving the product. The product must be kept in its original condition, unused, and in its original packaging.
  17. Refund: In the event that the product cannot be exchanged or you do not wish to receive a replacement, we will issue a refund to the original payment method after re-checking the request. The refund period can take between 7-10 business days.
  18. Non-returnable products: Some products, such as discounted products, promotional products, or customized products, may not be eligible for a return policy.
  19. Warranty and Support
  20. Product Warranty: GuideTopis products will have a warranty for a certain period of time, depending on the type of product. We will provide detailed information about the warranty when you purchase the product.
  21. Customer Support: If you have a product issue or need assistance, you can contact us via email or customer support phone number. We will provide a quick and efficient solution.
  22. Terms and Conditions
  23. Acceptance of Terms: By making a purchase on our website, you agree to these terms and policies of sale.
  24. Policy Changes: GuideTopis reserves the right to change or update the sales policy without prior notice. Changes will be effective immediately upon posting on the website.
  25. Contact Us

If you have any questions about the sales policy or need further assistance, please contact us via:

  1. Email: contact@guidetopis.com
  2. Phone Number: [Company Phone Number]
  3. Address: [Company Address]