Sales Policy – guidetopis

Effective Date: 11/11/2024

Ordering: Customers can place orders online through our website, by phone, or in-store. Please review the product details and quantity carefully before confirming your order.
Order Confirmation: After placing an order, you will receive an email confirmation with details about your order and estimated delivery time.

Payment Methods: We accept credit cards, debit cards, bank transfers, and cash on delivery (COD).
Price: Prices on the website include VAT. Prices may vary based on time and promotions.

Delivery Time: Estimated delivery time will be provided upon order confirmation. We strive to deliver on time, but unexpected delays may occur.
Delivery Fee: The delivery fee is calculated based on location and order weight. Express delivery options are available.

Product Return: Products can be returned within 7 days of receipt if they are defective or not as described. The product must have the original label, be unused, and in good condition.
Return Process: Contact customer service via email or phone for return instructions. Customers are responsible for return shipping costs unless the product is defective due to manufacturing issues.
Refund: Once the returned product is received and inspected, a refund will be processed to the original payment method within 5-10 working days.

Product Warranty: All products come with a manufacturer’s warranty. The warranty period and conditions are detailed on the warranty card included with the product.
Warranty Claim: To make a warranty claim, provide the purchase invoice and the defective product. Contact us via email or phone for support.

Promotions: Promotions will be announced on our website and other communication channels. Promotions cannot be combined unless specified.
Promotion Conditions: Specific conditions for each promotion will be provided along with detailed information about the offer.